This is an informational guide for UK travellers, not affiliated with the Immigration Agency of Mongolia. Always verify details at before applying.
The Mongolia eVisa refund policy confirms the visa fee is non-refundable once the transaction is complete. For duplicate charges related to your Mongolia eVisa, email [email protected] or call +976 1800-1882 (Mon-Fri, 08:00-16:30 UTC+8).
Mongolia eVisa Refund Policy: Fees, Eligibility & Timeline
The Mongolia eVisa fee is non-refundable once the transaction is complete, even if the application is issued, cancelled, denied, or withdrawn. The visa fee is $45.00 (single entry), $60.00 (double entry), $100.00 (multiple entry up to 6 months), or $200.00 (multiple entry 6 to 12 months), plus a $5.00 service charge. Both components are non-refundable through the portal.
The Mongolia eVisa is non-extendable and non-convertible. Your passport must be valid for a minimum of 180 days before intended travel. The eVisa does not guarantee entry into Mongolia.
| Application Stage | Refund Possible? | Notes |
|---|---|---|
| Not yet paid | N/A | No charge incurred |
| Paid, not submitted | Depends on channel | Third-party agents may refund before submission; does not |
| Submitted, under review | No | Government fee is locked |
| Visa issued | No | Fee is final |
| Application denied | No | Processing cost is retained |
| Voluntarily withdrawn | No | No refund after payment confirmed |
| Denied at border | No | eVisa does not guarantee entry into Mongolia |
Direct Portal vs Third-Party Agents: Refund Rules & UK Rights
Under the Mongolia eVisa refund policy, applications through lock all fees permanently; third-party agents may refund the government fee before submission. The policy treats both the visa fee and service charge as non-refundable once the transaction is complete through the direct portal.
| Channel | Government Fee Refundable? | Service Fee Refundable? | Source |
|---|---|---|---|
| (direct government portal) | No – non-refundable in all cases | N/A (no separate service fee) | terms |
| (third-party agent) | Before submission only | Subject to provider’s Terms of Service | refund policy |
| (third-party agent) | Subject to provider’s Terms of Service | Subject to provider’s Terms of Service | Terms of Service |
The UK Consumer Rights Act 2015 does not override the Mongolia eVisa refund policy. File a bank chargeback only as a last resort; it does not guarantee a refund and may flag future applications. Section 75 of the Consumer Credit Act typically excludes government levies.
Duplicate Charges & Application Errors: Step-by-Step Resolution
Resolve duplicate charges by emailing [email protected] with screenshots and your reference number. The Mongolia eVisa refund policy does not provide an automated reversal mechanism for erroneous payments.
Check your bank statement
Look for two identical pending transactions on the same date.
Take screenshots of both charges
Include transaction IDs, amounts, and dates.
Note your application reference number
Retrieve it from the portal.
Email [email protected]
Use subject line: DUPLICATE PAYMENT – [Your Application Reference].
Attach screenshots and describe the issue
Include all relevant details in the email body.
Expect a response within 2-5 business days
If no reply within 10 business days, contact your bank to initiate a dispute.
Can You Correct Errors After Submission Without Losing the Fee?
No amendment process exists after submission. A misspelled name or incorrect passport number requires a new application and a second full payment: $50.00 for a single-entry tourist visa (K2), $65.00 for double entry, $105.00 for multiple entry up to 6 months, or $205.00 for multiple entry 6 to 12 months. The original fee is non-refundable under the Mongolia eVisa refund policy. Based on our review of the payment page (accessed September 2026), no non-refundability warning appears before the final click. Double-check all fields, including passport validity (minimum 180 days), before confirming payment.
How to Contact Mongolia eVisa Support for Refunds
Email [email protected] or call +976 1800-1882. No live chat exists as of September 2026. The Mongolia eVisa refund policy directs applicants to these channels for any fee-related dispute.
| Channel | Contact Details | Best For | Hours |
|---|---|---|---|
| eVisa support email | [email protected] | Refund requests, duplicate charges, application errors | Business days (no SLA published) |
| General immigration email | [email protected] | General visa status and requirement inquiries | Business days |
| Counseling & Information Center (phone) | +976 1800-1882 | Urgent questions, verbal guidance | Mon-Fri, 08:00-16:30 UTC+8 |
| Corruption Information Phone | 110 | Reporting corruption-related complaints | Available during business hours |
| Embassy of Mongolia in London (Twitter / X) | @mongoliainuk | Non-urgent informational queries | No guaranteed response time |
| Embassy of Mongolia in London (bank payments) | Bank of China, 1 Lothbury; Account: 12322550; Sort code: 40-50-37; IBAN: GB29BKCH40503712322550; BIC: BKCHGB2UXXX; currency: GBP (£); description: “Visa fee” | Embassy-processed visa payments (not eVisa) | N/A |
How Quickly Will Support Respond?
No response SLA is published by the Immigration Agency of Mongolia (immigration.gov.mn). Community reports indicate 2-5 business days for email replies. Phone calls are answered in real time during business hours (Mon-Fri, 08:00-16:30 UTC+8).
Can You Get Support in English?
Email is accepted in English at [email protected]. The phone line (+976 1800-1882) is primarily in Mongolian with limited English capability. The Embassy of Mongolia in London may offer English-language support for travel emergencies. The Embassy is closed 10-15 July 2026 (Naadam Festival) and 10 November 2026 (Chinggis Khan Day). The Mongolia eVisa refund policy does not specify language guarantees, so email remains the most reliable English-language channel.
FAQ: Mongolia eVisa Refunds
Last reviewed: September 2026
Can I get a refund if my Mongolia eVisa application is rejected?
No. The Mongolia eVisa fee is non-refundable for any outcome, including denial. The fee covers processing, not approval.
Is the Mongolia eVisa fee refundable if I decide not to travel?
No. Voluntary withdrawal or change of travel plans does not qualify for a refund under the Mongolia eVisa refund policy.
How do I cancel my Mongolia eVisa application and get a refund?
Once payment is confirmed through, cancellation does not trigger a refund. If you applied through a third-party agent, contact that provider directly.
Does a valid Mongolia eVisa guarantee entry into Mongolia?
No. The eVisa grants permission to travel to the border, but final entry is at the discretion of the immigration officer. No refund applies if denied entry at the border under the Mongolia eVisa refund policy.
Are priority or urgent eVisa fees refundable?
No. The priority issuance fee (double the standard visa fee and service charge) follows the same non-refundable policy under the Mongolia eVisa refund policy.
What happens if I am charged twice for my Mongolia eVisa?
Email [email protected] with screenshots of both charges, transaction IDs, and your application reference. Use subject line “DUPLICATE PAYMENT” followed by your reference. If no response within 10 business days, contact your bank.
Can I correct a spelling mistake in my eVisa application after paying?
No. No amendment process exists after submission. You must submit a new application and pay the full fee again. The Mongolia eVisa refund policy does not allow refunds for the original erroneous application.
Will a UK bank chargeback work for a Mongolia eVisa fee?
Filing a chargeback does not guarantee a refund from the Mongolian government. UK Consumer Rights Act 2015 and FCA chargeback rules have limited applicability to foreign government visa fees. A chargeback may flag or deny future Mongolia eVisa applications.
The Mongolia eVisa fee is non-refundable. Once payment is processed, the fee cannot be returned, even if the application is denied, cancelled, or withdrawn. For duplicate charges, email [email protected].
